Terms and Conditions

In line with the General Data Protection Regulation (GDPR), learn your rights and how we protect your personal information.

GDPR Protection

We comply with international regulations

Secure Data

Your information protected at all times

Transparency

Clear, accessible policies

Your Rights

Full control over your information

Privacy Policy

At OnRentX, we respect and protect the privacy of our users. This policy explains how we collect, use and protect the personal information of our visitors and customers, in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

1Data Controller

Brand name: OnRentX
Legal operating entity: Axial Tech, Inc., a corporation organized under the laws of the State of Delaware, United States of America
Contact email: contacto@onrentx.com

OnRentX is a registered brand operated by Axial Tech, Inc. By accessing or using the OnRentX platform, you acknowledge and agree that you are entering into a binding agreement with Axial Tech, Inc., a corporation organized under the laws of the State of Delaware, United States of America, operating under the OnRentX brand name.

2Information We Collect

We may collect the following personal data:

Full name
Email address
Phone number
IP address
Browsing data via cookies
Information related to renting and listing machinery

3Purposes of Processing

We use personal data to:

Manage user accounts and profiles
Coordinate the machinery rental process
Communicate promotions or platform updates
Comply with legal obligations

5Use of Cookies

This site uses cookies to improve your browsing experience. You can accept, decline or configure cookies from your browser.

Request data deletion

If you want your account and all your personal data deleted from our platform:

1Write an email with the subject: Account deletion request
2Include your full name and registered email
3Send the email to: soporte@onrentx.com

We'll respond within a maximum of 7 business days.

Last updated: April 30, 2025

4User Rights (GDPR)

You have the right to:

Access your personal data
Correct inaccurate information
Request the deletion of your data ("right to be forgotten")
Object to the processing of your data
Port your data to another provider

To exercise your rights, email contacto@onrentx.com stating your request.

6Information Security

We apply technical and organizational measures to protect your personal information against unauthorized access, loss or misuse.

7Changes to This Policy

We reserve the right to modify this policy at any time. Any change will be published on this same page.

8Cancellation Policies

At OnRentX, we understand that plans can change. Here's how our cancellation policies work:

Cancellation more than 48 hours in advance: Full refund of the amount paid.
Cancellation between 24 and 48 hours before: 50% refund of the amount paid.
Cancellation less than 24 hours before: No refund applies.
Cancellation by the provider: Full refund and assistance finding an alternative.

To request a cancellation, contact our team at soporte@onrentx.com or from your user dashboard.

1Data Controller

Brand name: OnRentX

Legal operating entity: Axial Tech, Inc., a corporation organized under the laws of the State of Delaware, United States of America

Contact email: contacto@onrentx.com

8Cancellation Policies

At OnRentX, we understand that plans can change. Here's how our cancellation policies work:

Cancellation more than 48 hours in advance: Full refund of the amount paid.

Cancellation between 24 and 48 hours before: 50% refund of the amount paid.

Cancellation less than 24 hours before: No refund applies.

Cancellation by the provider: Full refund and assistance finding an alternative.

To request a cancellation, contact our team at soporte@onrentx.com or from your user dashboard.